All payments to CloudMa ERP are final and non-refundable, including module purchases, user licences, module subscriptions and handling charges. You can cancel automatic renewal at any time, and you keep access until the end of the period you've paid for. If we charge you by mistake, we'll put it right.
1. What this policy covers
This policy applies to every payment made to CHIOX SOFTWARE SOLUTION LLC for CloudMa ERP, whether you pay by card online or by bank transfer, in LKR or USD. That includes:
- Module purchases: the one-time price for each module you buy.
- User licences: the monthly or yearly fee for each user.
- Module subscriptions: the monthly or yearly fee for modules with ongoing services, such as payroll tax updates, cloud POS sync, online store hosting or email and SMS sending.
- Custom work: custom modules, data migration, training and other services we quote for separately, unless your written quote says otherwise.
- Charges and fees, such as the bank transfer handling charge.
2. All payments are non-refundable
Once a payment is made, it is final. We do not give refunds, full or partial, including:
- if you decide you no longer want a module after buying it;
- if you cancel, or stop using CloudMa ERP, before the end of a paid month or year;
- for unused time on a yearly licence or subscription (we do not give pro-rata refunds);
- if you reduce the number of users during a paid period;
- if your account is suspended or closed because our terms were broken.
This is because modules are activated and set up for your business as soon as you pay, and licences give you access for the full period.
3. Try before you buy
Because payments are non-refundable, we want you to be sure before you buy. You can:
- book a free appointment with an expert to go through your needs;
- request a demo of the modules you're interested in;
- ask for a written quote before you pay, using the estimate on our Pricing page.
4. Cancelling licences and subscriptions
User licences and module subscriptions renew automatically at the end of each month or year if automatic renewal is on. You can turn automatic renewal off at any time on the Billing page in the app, or by contacting us.
- Cancelling stops the next payment. It does not refund the current one.
- You keep full access until the end of the period you've already paid for.
- To avoid being charged for the next period, cancel before your renewal date.
- Modules you have bought stay yours. If your licences lapse, sign-in is paused but your data and modules are kept, and everything comes back when you renew.
5. Changing the number of users
You can add users at any time. Added users are charged from when they're added. If you remove users, the change applies from your next billing period, and there is no refund for the current one.
6. Bank transfers
Bank transfer is available for LKR payments only; USD payments are made by card. Card payments are activated in real time. When you pay in LKR by bank transfer, we activate your modules within 12 working hours after we receive and verify your bank slip, and a 10% handling charge is added to the amount. The handling charge is non-refundable. If a bank slip can't be verified, or the amount paid doesn't match the invoice, we will contact you to sort it out before activating your modules.
7. Billing mistakes
The no-refund policy does not stop us from fixing our own mistakes. If you were charged twice for the same invoice, charged the wrong amount, or charged after you correctly cancelled, tell us within 30 days of the payment. After checking, we will refund the amount charged in error or credit it to your account, whichever you prefer.
8. Card disputes
If you think a card payment is wrong, please contact us first. We can usually resolve it quickly. If you open a dispute or chargeback with your bank instead, we may pause your account while the dispute is reviewed.
9. Your legal rights
Nothing in this policy takes away any rights you have under the consumer protection laws that apply to you and that cannot be excluded by agreement. If such a law gives you a right to a refund, we will honour it.
10. Contact us
For questions about payments, cancellations or billing mistakes, contact CHIOX SOFTWARE SOLUTION LLC:
- Email: hello@cloudma.app
- Phone: +94 117 900 200 (Monday – Friday, 9:00 am – 6:00 pm (Sri Lanka time, GMT+5:30))
- Post: 81/A High Level Road, Kottawa, Pannipitiya, Sri Lanka
Please include your company name and invoice number so we can help quickly.